FAQs
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How can I place an order?
To place an order for your favorite item you need to:
- Go to the link of your favorite product.
- Then select the right Color, Size, Design or another variant.
- Check the quantity if you would like to order more than 1.
- Click ’Buy It Now’ button to proceed to checkout.
- And finally select the billing method, provide shipping information and an e-mail address to receive confirmation.
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How do I know my order has been confirmed?
You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #12345), and a listing of the item(s) you have ordered.
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What should I do if I didn’t receive confirmation?
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
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How do I cancel an order?
If you need to change or cancel your order, please contact us immediately to novalin.team@zimail.co and it must be before 10 hours has passed, that is the time we take to process the order. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.
